Monthly Support Plan
Menu updates, hardware swaps and WhatsApp help.
Install time: Active from the day you start
Photo coming soon
Overview
One monthly fee that covers the things that actually go wrong: a printer that stops, a menu that needs changing before the weekend, a tablet that will not connect after the router was replaced. You message one WhatsApp number and get a person who knows your setup.
Most problems are fixed remotely in a few minutes. When they are not, we come out, and if a piece of hardware has to go away for repair we leave a replacement from our stock so you are never trading without a till.
What’s included
- WhatsApp help during service hours
- Menu and price updates made for you
- Hardware swapped from stock while yours is repaired
- Cancel any month
Best for: Places where a dead register means a closed counter.
How it works
- 1
Something stops working, or you need a price changed. You message the WhatsApp number.
- 2
We try the remote fix first — most printer and network problems end here.
- 3
If it needs hands, we schedule a visit the same or next working day.
- 4
If hardware has to be repaired, a replacement from our stock goes in until yours is back.
Specs
| Price | $49 per month per location, not per device |
|---|---|
| Channels | WhatsApp and phone, in English, Spanish or Russian |
| Hours | Mon–Sat 9:00–19:00; weekend service-critical calls answered where we can |
| Included visits | On-site visits for anything we installed are included |
| Replacement stock | Printers, tablets and readers held locally in Miami |
| Contract | None — cancel at the end of any month |
Install & support
What we do on site
Nothing to install. We add your location to the support list, save your hardware details, and give you the number that reaches the people who set your counter up.
How long it takes
Active immediately.
What you need to prepare
Nothing. If we did not install the hardware, we will do one visit first to document what you have.
Questions about this product
- Do I have to take the support plan?
- Only with a kiosk, where it covers the software. Everything else works fine without it — you just pay per visit if something goes wrong, and you wait behind plan customers.
- What counts as an emergency?
- Anything that stops you taking money: the register, the card reader, the kitchen printer. Those jump the queue. A menu photo that looks wrong is fixed the same day, but not in the middle of your dinner rush.
- Can I pause it in low season?
- Yes. Tell us before the month ends and it stops; start it again whenever you want, with no setup fee.