FAQ
Questions and answers
The questions owners ask most, grouped by subject. Short answers, checked against what works today.
Where to start
What should we start with?
Review stands, if you want more Google reviews; they work with any register. The kiosk, if guests line up to order.
Do I need a new register?
No. The kiosk runs our own ordering app next to the register you already have. Review stands work with any register.
Who changes the menu and prices?
You do, from your phone: prices, new items, sold out. Or send us a WhatsApp message and we change it. Menu changes are part of the monthly fee.
How do guests pay?
They order on the kiosk and pay at your counter, cash or card, as they do today.
Install & support
Do you come to us to install?
Yes, in one visit. Review stands take about 30 minutes, a kiosk about two hours. Miami-Dade. Broward by arrangement. We work around your busy hours, so you don’t have to close.
What languages does the kiosk speak?
English, Spanish and Russian. Guests switch with one tap, and you write each dish name in every language you turn on.
What if something breaks?
Message our WhatsApp number. We fix it remotely or come to you. On the kiosk, the monthly fee includes a loaner while yours is repaired, when available. The hardware has a 12-month warranty, and review stands are replaced free.
Contract & billing
Is there a contract?
No contract. You can cancel any month, and the hardware stays yours.
Whose name are the accounts in?
Yours. The Google profile is in your name. If you ever leave, it stays with you, and so does the hardware.
What does the monthly fee cover?
On the kiosk: the software and its updates, menu changes, WhatsApp support, and a loaner while your hardware is repaired, when available. Review stands have no monthly fee.
Is the hardware extra?
No. We quote one installed price, and the hardware is in it, with a 12-month warranty. It’s yours from day one and stays yours if you cancel.
When do we pay you?
When it works. If we need to buy hardware for you, we ask for 50% of the hardware cost up front to order it. The rest is due once everything is installed and working.
Review stands
What comes with the review stands?
Three tap-or-scan stands with your logo, for the door, the counter and a table. Your Google Business Profile claimed and filled in. Every tap counted on our own link, and we send you the numbers. About 30 minutes to install.
Is this allowed by Google?
Yes. Asking every guest for an honest review is fine. Google bans paying for reviews, giving discounts or freebies for them, hiding the stand from unhappy guests, and fake reviews. We don’t do any of that, and we won’t set it up for you.
Do the stands work with my register?
Yes. Review stands don’t connect to your register at all. They work the same with any register, or with none.
Can you fix our Google listing too?
Yes, it comes with the review stands. We fill in your photos, hours and categories, and set up review replies so you can answer from your phone. Guests who tap a stand land on a complete profile.
Is there a monthly fee for the stands?
No. If you want more, Reviews Support is optional: a monthly WhatsApp report on your taps and reviews, link changes when you need them, and free stand replacement.
Your kind of counter
Cuban cafetería: My regulars will not use a screen.
Most will not, and that is fine — they keep ordering from your cashier. The kiosk is for the ones behind them, and those are the ones who leave when the line is long.
Cuban cafetería: Can it do a colada for six?
Yes — cups are a question on the screen, the way you already ask it. Anything you ask out loud becomes a question the guest answers themselves.
Bakery: Can I sell a box of six?
Yes. By 1 or by 6 is a question on the item, and the price follows the answer.
Smash burger: We do delivery apps too.
Keep them. Those tickets arrive on their own tablets; ours handles the counter, and both end up on the same grill.