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Refund & Cancellation Policy

  1. 1.Monthly service

    There is no long-term contract. You can cancel with 30 days’ notice by writing to hello@niktrix.org or messaging us on WhatsApp. Billing stops at the end of the notice period. We do not refund part of a month.

  2. 2.Hardware

    • Hardware you bought from us can be returned within 14 days of installation if it is undamaged and complete. The installation fee is not refunded.
    • If hardware fails under normal use, the 12-month warranty applies: we repair or replace it, at our choice. It does not cover damage, misuse, accidents, liquids or normal wear.
    • Hardware you bought stays yours if you cancel the monthly service.
    • Hardware we lent you at no charge (for example, a card reader) is returned to us within 14 days after the service ends.

  3. 3.Installation and training

    Installation and training cannot be refunded once they have been done.

  4. 4.Refunds to guests

    Orders placed on a kiosk are sales by the venue, not by Niktrix. Refunds to guests are made by the venue. When card payments are enabled, the venue makes them from its own Stripe account.

  5. 5.Contact

    Niktrix, Miami, Florida. Email hello@niktrix.org, phone (518) 870‑0354.

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